My hoverboard arrived damaged ( on a saturday) and had to waitill Mon to call customer service. I sat on the phone for 45 min waiting for a representitve.
I was informed that I bave to submit a request for return via email ( and wait for APPROVAL) .... I have been trying to just get the RETURN label for FOUR DAYS NOW. This item was an xmas gift , to which now, it is far too late for me to get a new board before the holiday ... and I can not afford another board until my money is returned from the damaged one.
Extremely pissed off and I should have just bought my board off AMAZON or from Best Buy , where returns are NO HASSLE!!
TWO THUMBS DOWN SWAGWAY ... ZERO STARS.
Product or Service Mentioned: Swagway X2 Hoverboard.
Reason of review: Damaged or defective.