Product: Swagway X2 Hoverboard Clear all filters (15 of 15 reviews match)
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I contacted Swagway after the week Christmas and they finally got back to me after several emails and told me to order a box from their website to send it to them in. I replied that I couldn't find a spot on the website to do that. It was MARCH before someone finally...
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Swagway
Swagway
Swagway Verified Representative

I still have not heard from you. I would really appreciate the opportunity to get this issue solved as quickly and as conveniently for you as possible! Please email me ar sati...

Swagway
Swagway
Swagway Verified Representative

We will GLADLY get that issue solved! Please email me at satisfaction@swagtron.com! I have a few probing questions, however, I believe this can be solved without a repair! Ple...

2.5
Product
Swagway X2 Hoverboard
#1052051

The X2 purchased for kids during holiday. Saw the reviews after I purchased (was a new line, so no track record), so was pleasantly surprised that mine seemed new. Used it a little in the apartment (since too cold outside), no problem. Then brought it outside for the...
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Swagway
Swagway
Swagtron Verified Representative

We will of course supply a prepaid UPS label for your defective unit! Please email us at WeCare@Swagtron.com and supply your Swgatron.com RMA number and we will gladly supply ...

Product
Swagway X2 Hoverboard
#1034720
With all the news about hover boards catching on fire I'm very scared.On the news there was a little girl who got killed because of a hover board that caught on fire. I have a family and multiple pets and I can't risk having a fire. I have a feeling that I won't be...
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Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

Swagtron.com offers refunds for all purchases within 30 days! Please contact WeCare@Swagtron.com so that we can process your return as quickly as possible! The Swagway X2 has...

Product
Swagway X2 Hoverboard
#1022747
Bought a Swagway X2 Hoverboard for my nine-year-old for Christmas. It worked for two and a half days, then one of the pedals stopped working. Emailed Swagway on January 3, 2017, filled out their RMA as instructed, and received a response saying they would get back with...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

We would really appreciate the opportunity to address your issues! Please email WeCare@Swagtron.com We look forward to hearing from you!

1.5
Product
Swagway X2 Hoverboard
I didn't like
  • Customer service
  • Quality of merchandise
  • Defective product received
#992560
I purchased a swagway x2 for my son for christmas 2016. The board worked fine for about 4 days. On the 5th day of use it was acting funny battety light coming on not holding a charge it seemed ? So i let it charge for 3 hours got on myself and it started malfunctioning...
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Swagway
Swagway
Swagway Verified Representative

Hello, I am Stephen K., a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction...

2.5
Product
Swagway X2 Hoverboard
#981996
I ordered 2 swagway x2 hoverboards as Christmas gifts. Like others have completed about, the owners manuals are so poorly written. It is impossible to read the manual and understand any of the steps to setting up or riding the Hoverboards. I have been trying to return...
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Swagway
Swagway
Swagway Verified Representative

Good Morning, Just following up, as I haven't heard from you. Please contact me at wecare@swagtron.com. I look forward to speaking with you.

Swagway
Swagway
Swagway Verified Representative

I apologize that Swagtron is experiencing extreme holiday volume and this is causing a delay in their normal prompt response times! As stated on the RMA form in generally take...

Product
Swagway X2 Hoverboard
#981867
Swagtron - Swagway X2 Hoverboard Review
Swagtron - Swagway X2 Hoverboard Review
Swagtron - Swagway X2 Hoverboard Review
Swagtron - Swagway X2 Hoverboard Review
I purchased 2 black X2's swagway hoverboards for my sons for Christmas for $199 with free case. The boards are used with scratches on them, however they have new wheels. I called Swagtron and was told to take pictures and send an email. It's December 29, and I've have...
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Swagway
Swagway
Swagtron Verified Representative

Swagtron™ would greatly appreciate the opportunity to resolve this issue in a quick and convenient manner! Please contact us at WeCare@Swagtron.com at your convenience! We loo...

Swagway
Swagway
Swagtron Verified Representative

I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. Please m...

1.1
Product
Swagway X2 Hoverboard
#981583
This swagway board is a huge disappointment. It worked for about 4 hours and then stopped. It will not charge, it beeps incessantly when turned on. I have emailed this company 3 time, called them 2 times (on hold for over 15 minutes) and then disconnected "due to their...
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Anonymous
Anonymous

I have had the exact same problem to the letter. I have purchased hundreds of items online and have never run across a company so unwilling to stand behind their product and ...

Swagway
Swagway
Swagway Verified Representative

Hello, I am Stephen K., a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction...

2.1
Product
Swagway X2 Hoverboard
I liked
  • Website was user friendly and easy to order from
I didn't like
  • Defective product
  • Customer service
#981171
The X2 didn't work right out of the box. When my son turned it on, it said it was fully charged so he hopped on. He didn't get very far at all and it started jerking and then started beeping and flashing red. So he charged it but as soon as he turned it on again it...
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Anonymous
Anonymous

Exact same thing happened to us. We bought 2. One works and one doesn't. 9 year old son was heartbroken on Christmas morning and I filled out a return form a week ago and s...

2.5
Product
Swagway X2 Hoverboard
I didn't like
  • Machine i got is defective
#980285
I ordered swagtron x2 hoverboards about two weeks apart for Christmas for my two older children. It did not occur to me to charge, inspect or try out either of these considering swagtron.com claimed that both of the boards were new and high quality. After charging them...
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Anonymous
Anonymous

I had the same problem this is a horrible product. I have sent mine back 2 times and it is still not working properly.

Anonymous
Anonymous

I ordered two Swagway X2's (Green and Red) on December 17, 2016 from the website. Received them 10 days later and the green one worked fine but the red one had an issue with ...

Product
Swagway X2 Hoverboard
#980092