Bought a Swagway for my son for Christmas, broke within a few months (wouldn't charge). Sat around and then got around to returning the item.
Had to pay for shipping to return a defective item (who does this anymore?) Received the "Fixed" board back. Wouldn't even charge the first time we got it back. Again, it sat around until we got around to shipping it back. Sorry Swagway, my life does not revolve around shipping and returning merchandise.
Was told that it had to be 30 days from when I got it back to receive free shipping, are you kidding me. You never fixed it in the first place and now you are dictating to me when I have to get it back to you. So I checked with them on when I received the "Fixed/broken" item. I was 4 days out of the 30.
So now I am supposed to pay even more to ship it back again for a repair that was never done. BS total BS. What faith do you have in your product when you cannot cover shipping to repair what should have been done right the first time. Shameful.
If you want a overboard, Please purchase one that backs their product. I await their response to again tell me how irresponsible I was to not run out and ship it out in what they feel is a timely manner.
This 30 day period was never made known until I needed to ship it back. Beware.
Product or Service Mentioned: Swagway Hoverboard Repair.
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Send me a shipping label to fix a problem that you failed to fix the first time. .