We purchased one of their hoverboard products after they claimed everything was updated/fixed regarding the recall and dangers. However one day after we purchased it the hover board started spinning uncontrollably and we were finally able to control it by pinning it to the ground, after it scraped my husband's hand btw.
We got on the phone with a representative and he was trying to help us troubleshoot, then he said they would send us a shipping label and RMA or return authorization to put on the box. However, when we finally recieved the email it only had the RMA, NOT THE SHIPPING LABEL. Which means they are trying to make us pay over $50 out of pocket to return a faulty/dangerous product. That does not even make sense!!
Especially after they claimed they fixed/improved their *** to make it more safe, they were definitely wrong about that and messed them up once again. This product can be extremely dangerous and harmful and no one should buy it. It might be fun but definitely NOT worth the risk.
Also their customer service representatives all gave conflicting information and I have gotten no where with trying to straighten this out, even after talking to Best Buy where we purchased it as well as about 7 different Swagway representatives. Do not buy their products they are very dangerous as well as extremely tedious to deal with.
Product or Service Mentioned: Swagway X1 Hoverboard.
Reason of review: all of the above issues.
Monetary Loss: $450.
Preferred solution: Full refund.
I liked: Unacceptable.
I didn't like: Product is poor, Defective product, Customer service, Dangerous.