Swagway
Reviews and Complaints
Anonymous
Tried to save some money but never again
Purchased refurbished X1. My son opened the box and got on the unit and rode it for 2 minutes, then the unit started flashing low battery, which would be expected. We charged it for two hours and the charger from the beginning stayed green. The unit would not turn on. I finally got through to via email and they said it was probably the charger and they are not covered under warranty. He said to go online and buy another one. They are out of chargers that they sell for $24.95. I bough another one from another web sit on amazon. Plugged the unit in and the same thing, nothing. When we received the unit it still had mud on the bottom from someone riding it. They have so many rules and they have no idea what is going on within the company. Stay away, stay away. Getting something at a reduced price is great if it works.
Reason of review:
Damaged or defective
3 comments
Anonymous
Swagway - Hoverboard Review
Horrible customer service. They sent me a broken unit, then never sent me postage to return so I paid to return it, never received my replacement, then when asked about it said that it was sent UPS so then they opened up an investigation, which I fully complied with and found out the UPS delivery guy was on vacation when it was delivered and he said many of his packages were missing that week he was gone. Even after all that, the company has refused to give me a replacement or refund and its been almost a year now that I've been emailing and calling back and forth with them, UPS, and my credit card company. Mind you Im turning 44 and have never in my life had a product not delivered and investigated yet they are treating me like its "my" faukt somehow??? Do not buy from this company at all! I went with them even though i could have purchased one for half the price because I wanted to go with a reputable company and instead they robbed me for over $400....
Reason of review:
Return, Exchange or Cancellation Policy
6 comments
Anonymous
Swagway - X2 Hoverboard Review
I ordered 2 swagway x2 hoverboards as Christmas gifts. Like others have completed about, the owners manuals are so poorly written. It is impossible to read the manual and understand any of the steps to setting up or riding the Hoverboards. I have been trying to return the hoverboards for over 2 weeks, I cannot get the company to issue me a return number so that I can complete my return. I have called, emailed multiple times and submitted return requests twice. No response, I will never recommend swagway/swagtron.
Reason of review:
Return, Exchange or Cancellation Policy
3 comments
Anonymous
Horrible
Bought my unit Christmas 2015. Fire. Returned it and was promised a repair. They sent me an email after 4 months claiming that my unit "should have been delivered." Yep. It should have. But it wasn't. Twenty emails and a couple of phone calls later - NOTHING. Horrible. What a rip off. I spent $300 and then you had the nerve to send me a coupon asking me to spend another $100 to get a replacement. Really? When is my repaired unit????? More than disappointing that they can't have the professionalism to respond. I would appreciate someone getting to the bottom of this RMA 180142. This is beyond ridiculous. I can't believe you are still in business after all the negative reviews!
Loss:
$300
Reason of review:
Poor customer service
Preferred solution: Deliver product or service ordered
2 comments
Anonymous
Swagway - X2 Hoverboard Review
My hoverboard arrived damaged ( on a saturday) and had to waitill Mon to call customer service. I sat on the phone for 45 min waiting for a representitve. I was informed that I bave to submit a request for return via email ( and wait for APPROVAL) .... I have been trying to just get the RETURN label for FOUR DAYS NOW. This item was an xmas gift , to which now, it is far too late for me to get a new board before the holiday ... and I can not afford another board until my money is returned from the damaged one. Extremely pissed off and I should have just bought my board off AMAZON or from Best Buy , where returns are NO HASSLE!! TWO THUMBS DOWN SWAGWAY ... ZERO STARS.
Reason of review:
Damaged or defective
4 comments
Resolved
Gemma Whv
Lititz, Pennsylvania
Resolved: Total garbage company
Hello again,Not sure what a Huckster is, but you received a working replacement in the same condition as the unit you shipped in. The offer still stands if you feel that the replacement was not in comparable condition, although chances are you actually received a unit in better condition. Please review our terms and conditions Have a blessed day!From: 130490 Ivan Reiff Sent: 02/23/2016 8:46 pm GMT-05:00 Subject: Re: RMA #SGW26871 Checking on repair status. Be advised we will immediately start drafting a lawsuit against all parties involved...you clearly don't mind stealing and giving consumers a run around for their money...you sold us a 'lemon' and are trying to replaced it with a beat up piece of crap, and, stole mine. does that sound remotely ethical? what I want is a new one, like I bought and paid for...in the meantime I will litigate (cost is of no consequence)...I now cosider it 'making a point'. Call me if you have any further questions. Regards Ivan Reiff 717 468-**** PS this ridiculous response, offering of a sticker/decal, to cover the damaged area of a board that had the *** beat out, of it is beyond belief...you have got to be kidding me. Our board was 'new', and we know where its been...I have owned and operated a world wide business for 30 years, and this is the most incredible response (by far) to any consumer relation I have ever encountered...it's like I'm dealing with 'Hucksters'? ----- Original Message -----From: "support" To: ireiff00@***.netSent: Tuesday, February 23, 2016 2:29:07 PMSubject: RE: RMA #SGW26871 Checking on repair status. Hello and thanks for your purchaseIn an effort to expedite the RMA process and not keep you waiting an additional 2-4 for your particular unit to be repaired, we decided to send youa tested replacement unit. We realized that there are many children and adults anxiously awaiting a working unit. Although every effort was made to send a unit in comparable condition, it appears that a few were sent out in slightlyworse condition. For this we do apologize and can gladly offer you a decal of your choice.I do apologize for the inconvenience. Hope this helps amend the situation.Looking forward to your replySwagwayFrom: 130490 Ivan ReiffSent: 02/22/2016 12:45 pm GMT-05:00To: reiffrn@***.com; support@***.comSubject: Fwd: RMA #SGW26871 Checking on repair status. To whom it may concern We, as a consumer are now done with this game of tag...'what do you want'?....I bought two Swagways for 950.00 in December...one worked, one immediatley failed...we went through the proper channels and returned it....no response...months later a 'beat to ***' version of a board showed up at my house....I'm keeping ot outside since I don't know where its been, and wether its one that will 'explode' (I don't know it's history)....we responded that it wasn't our board, and got a return e-mail of 'what do you want us to do? Well since you incompetents don't know, I will tell you: I want a new Board within 15 days or I WILL (at a great cost to me) bring suit to Swagway, Ebay, and the reseller....and I will immediately involve any media that I can possibly have pick this up...since your products are already burning down houses, I don't particularily want it...I just want what I paid for...the suit will also incude theft of my original board which I now have no idea where is? You basically stole my property. Regards Ivan Reiff PS This isn't a random thought/rant...this is a promise of a course of action. ----- Forwarded Message -----From: "Sharon"To: "ireiff00"Sent: Tuesday, February 16, 2016 3:23:07 PMSubject: Fwd: RMA #SGW26871 Checking on repair status. Sharon ReiffSent from my iPhone Begin forwarded message: > From: Sharon Reiff> Date: February 16, 2016 at 3:22:46 PM EST> To: Swagway Support> Subject: Re: RMA #SGW26871 Checking on repair status.>> ABSOLUTELY not true, the BLACK hoverboard was in EXCELLENT condition. It was only ridden INDOORS in a large open area for a maximum of 30-45 minutes before it failed to work correctly.>> This situation is ABSOLUTELY UNACCEPTABLE AND WE WILL BE COMPENSATED!! What are you going to do for us about this situation????>> Sharon Reiff> Sent from my iPhone>>> On Feb 16, 2016, at 3:08 PM, Swagway Support wrote:>>>> I do apologize, they sent out replacement items that matched the condition of the unit that was sent in.>> From: 45789 Swagway Support>> Sent: 02/15/2016 2:40 pm GMT-05:00>> To: support@***.com>> Subject: Fwd: RMA #SGW26871 Checking on repair status.>>>> To Whom it May Concern:>>>> Nearly two months ago, we paid close to $400 for a brand new BLACK Swagway hoverboard that didn't work, then spent too much money to ship it back to you to be repaired. We waited weeks for its return. Today we received a BLUE beat up USED one!?!?!>> I will NOT accept this one and WILL NOT PAY to return this one to you. Please respond ASAP! Thank you.>>>>>>>>>>>>>>>> Sharon Reiff>> Sent from my iPhone>>>> Begin forwarded message:>>>>> From: Swagway Support>>> Date: January 27, 2016 at 9:17:10 AM EST>>> To: reiffrn@***.com>>> Subject: RE: RMA #SGW26871 Checking on repair status.>>> Reply-To: Swagway Support>>>>>> there is no update on your rma at the moment. Currently it is taking approx 15-20 business days to process repairs/returns from receipt of product. Once your unit has been processed your rma will be updated. You will receive an email with a tracking number once it ships. Thanks for your patience.>>> From: 45789 Swagway Support>>> Sent: 01/26/2016 3:47 pm GMT-05:00>>> To: support@***.com>>> Subject: RMA #SGW26871 Checking on repair status.>>>>>> Good afternoon.>>>>>> I am checking on the progress of a Swagway that we sent to you for repair approximately 3 weeks ago. Until this time, we haven't had any communication regarding your receipt of the returned hoverboard or any information concerning the repair process.>>>>>> Reference information is RMA #SGW26871 Item code/SKU BLACK Swagwayx1 self balancing Qty 1>>>>>> This is a $400 product and we trust that the product was received and the repair process has been completed; but need to hear from you.>>>>>> Please advise via return email or call 717-626-****.>>>>>> Thanks,>>> Ivan and Sharon Reiff
Loss:
$450
Cons:
- Customer service
- Defective product
Reason of review:
Poor customer service
Preferred solution: Deliver product or service ordered
2 comments
Deric Tbl
Seattle, Washington
*** SWAGWAY
We purchased one of their hoverboard products after they claimed everything was updated/fixed regarding the recall and dangers. However one day after we purchased it the hover board started spinning uncontrollably and we were finally able to control it by pinning it to the ground, after it scraped my husband's hand btw. We got on the phone with a representative and he was trying to help us troubleshoot, then he said they would send us a shipping label and RMA or return authorization to put on the box. However, when we finally recieved the email it only had the RMA, NOT THE SHIPPING LABEL. Which means they are trying to make us pay over $50 out of pocket to return a faulty/dangerous product. That does not even make sense!! Especially after they claimed they fixed/improved their *** to make it more safe, they were definitely wrong about that and messed them up once again. This product can be extremely dangerous and harmful and no one should buy it. It might be fun but definitely NOT worth the risk. Also their customer service representatives all gave conflicting information and I have gotten no where with trying to straighten this out, even after talking to Best Buy where we purchased it as well as about 7 different Swagway representatives. Do not buy their products they are very dangerous as well as extremely tedious to deal with.
Loss:
$450
Pros:
- Unacceptable
Cons:
- Product is poor
- Defective product
- Dangerous
Reason of review:
all of the above issues
Preferred solution: Full refund
8 comments
Deric Tbl
Seattle, Washington
Dangerous product, they keep ignoring me
Hello, I am extremely frustrated and disappointed with Swagway company. For the past month I have been trying to contact them and return my hover board that my husband bought for my birthday. It is an extremely unsafe product they need to fix. I have sent at least 5 emails and only got generic automatic replies, I have even commented on this website before and got a response, then heard nothing. This is getting insane. We purchased the hover board after their recall was supposedly fixed, however that is not the case. The board was spinning out of control, causing damage and could cause major injuries. I have talked to many different customer service reps from their 1-800 number but all I reach is dead ends. No one has been helpful and they are not listening to me. I am trying to return this product and get a full refund, it should not even be sold. DO NOT BY THEIR PRODUCTS THEY ARE VERY DANGEROUS! I just want a reasonable response from them, I even documented videos of the incident. If there is any way someone knows what I should do, please let me know.
Cons:
- Product is poor
- Defective product
- Dangerous
Reason of review:
Poor customer service
6 comments
Takenya Zin
Amesbury, Massachusetts
Swagway - X1 Hoverboard Review from Amesbury, Massachusetts
Swagway arrived broken,you can not speak with anyone reguarding returns. Cusromer service does not do anythi g and they refuse to give u a number to warranty replacement departme t everything is done though email which takes days. I ask repeatedly in ail for a numbe rto speak with someone. They expect you to pay for return shipping and want to give you a repaired boars. I did not pay for a refurbished board i paid for a bramd new o e. A good company would speak with you send out a new replaceme t immediately so you donrt have to wait and be inconvenienced longer and send a prepaid label. I ordered 3 boards and now one of my kids is left out and swagway just gives you the run around. Better off ordering else where. If i do not get a new replaceme t and a prepaid label to swnd the defective item i plan to report to my credit company and start a class action suit,im sure many out there are at a loss with the defective products sent and having to pay for shipping
Reason of review:
Damaged or defective
8 comments
Elani Ifi
Collierville, Tennessee
Swagway Worse customer service
I send my swagway X1 to be repair on June 13 today is July 21 and still have not been able to get an answer. I even requested to speak to a supervisor, they said he would call within 72 hours and it has been 5 days and i have yet to receive a call from them. To how can I speak to get help, they only have one phone number and when I call it takes 15-20 min to get someone to answer them is another 10 min for then to tell you "should receive a e-mail in the next 2 days" today I called again and they said that there was no supervisors available today
Loss:
$400
Pros:
- Unacceptable
Cons:
- Customer service
Reason of review:
Poor customer service
Preferred solution: Full refund
3 comments
Anonymous
Belmont, Massachusetts
Swagway Swagway X1 Hoverboard Review from Belmont, Massachusetts
They keep sending emails that you cannot respond to and they will not contact you back about the situation and nobody answers the phone
Reason of review:
Poor customer service
1 comment
Carly Jak
Sterling, Virginia
SWAGWAY Customer service and repair BS!!!!!!
Bought a Swagway for my son for Christmas, broke within a few months (wouldn't charge). Sat around and then got around to returning the item. Had to pay for shipping to return a defective item (who does this anymore?) Received the "Fixed" board back. Wouldn't even charge the first time we got it back. Again, it sat around until we got around to shipping it back. Sorry Swagway, my life does not revolve around shipping and returning merchandise. Was told that it had to be 30 days from when I got it back to receive free shipping, are you kidding me. You never fixed it in the first place and now you are dictating to me when I have to get it back to you. So I checked with them on when I received the "Fixed/broken" item. I was 4 days out of the 30. So now I am supposed to pay even more to ship it back again for a repair that was never done. BS total BS. What faith do you have in your product when you cannot cover shipping to repair what should have been done right the first time. Shameful. If you want a overboard, Please purchase one that backs their product. I await their response to again tell me how irresponsible I was to not run out and ship it out in what they feel is a timely manner. This 30 day period was never made known until I needed to ship it back. Beware.
Loss:
$400
Reason of review:
Poor customer service
Preferred solution: Send me a shipping label to fix a problem that you failed to fix the first time.
2 comments
Resolved
Duana Set
Saint Louis, Missouri
Resolved: Swagway, worst customer service ever
Received a Swagway for Christmas, used the unit for 1 hour before it stopped working. Sent unit back for repair after numerous non responsive E-mails. Just received a reconditioned unit back today, (not even the same unit). Guess what, it doesn’t work and the kicker, I have to pay to send it back again and wait another 20 business day to receive another. This process has been going on since my first e-mail Christmas day, maybe I will get a working unit by next Christmas but I think it will cost me more in shipping than I spent on the thing in the first place.
Loss:
$400
Cons:
- Defective product
- Customer service
Reason of review:
Poor customer service
Preferred solution: Full refund
8 comments
Gia Yqd
Montgomery, Alabama
Swagway is the worst
I ordered my son a Swagway and we received it 1/6/16 it worked for 4 days. We returned it and I had to pay $75 for shipping which I felt was wrong. They received the item 01/26/16 they said that the mainboard and both sensor boards, tested and calibrated, scratched RW 2/22/16. We received the hoverboard yesterday 3/3/16. Opened the box and tried to turn the hoverboard on, it would not come on. We plugged the charger into hoverboard and it still would not come on. This was something that I ordered for my son for Christmas. He had it only for days. This product is too expensive to not be working. I am highly pissed and dissatisfied. I will not be paying for anymore shipping and I want a working item for my son. He cried his poor heart out last night, he was excited and thinking that the product would work. This is a shame...... Signed Pissed and highly dissatisfied Customer.....
Reason of review:
Damaged and defective, not satisfied
8 comments
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#SwgatronCares
Good Morning,
Just following up, as I haven't heard from you. Please contact me at wecare@swagtron.com. I look forward to speaking with you.
Hello I'm Angie, I'm a representative from Swagtron.com. I would appreciate the opportunity to assist you in this matter.
Please contact as at wecare@swagtron.com. I look forward to working closely with you to get this resolved.