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Horrible customer service. They sent me a broken unit, then never sent me postage to return so I paid to return it, never received my replacement, then when asked about it said that it was sent UPS so then they opened up an investigation, which I fully complied with...
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Swagway
Swagway
Swagway Verified Representative

I would appreciate an email sent to satisfaction@swagtron.com so that we can look into this situation! I apologize UPS lost your package and look forward to supplying a sensib...

Swagway
Swagway
Swagway Verified Representative

We cannot replace a unit without you contacting us! I really would like to assist you in this matter but will need you to contact me so I can fix this problem!

1.0
#955990
They keep sending emails that you cannot respond to and they will not contact you back about the situation and nobody answers the phone
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Swagway
Swagway
Swagway Verified Representative

I would GLADLY respond to your email sent to satisfaction@swagtron.com ! We do apologize if there has been issues with your Swagtron™ order or product!We respond to all email...

#927690
Hello, I am extremely frustrated and disappointed with Swagway company. For the past month I have been trying to contact them and return my hover board that my husband bought for my birthday. It is an extremely unsafe product they need to fix. I have sent at least 5...
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Swagway
Swagway
Swagway Verified Representative

Thank You for contacting us! I'm glad we were able to speak with you and rectify the situation!

Swagway
Swagway
Swagway Verified Representative

We are still trying to contact you!Please let us help you by answering us here or emailing satisfaction@swagway.com!

I didn't like
  • Dangerous
  • Product is poor
  • Defective product
#914280
Swagway arrived broken,you can not speak with anyone reguarding returns. Cusromer service does not do anythi g and they refuse to give u a number to warranty replacement departme t everything is done though email which takes days. I ask repeatedly in ail for a numbe...
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Swagway
Swagway
Swagway Verified Representative

We are still here to assist you in this matter! Please give Swagtron™ the opportunity to rectify this situation! #swagtroncares

Swagway
Swagway
Swagway Verified Representative

We have not heard from you! I am making a good-faith effort to reach out to you and assist you with this issue. Please contact us at satisfaction@swagway.com

We purchased one of their hoverboard products after they claimed everything was updated/fixed regarding the recall and dangers. However one day after we purchased it the hover board started spinning uncontrollably and we were finally able to control it by pinning it to...
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Anonymous
Eliza

Hello,I did not know you would reply on here. I would love some help with this. I thought that the reply would be in my email and today is the first time I have seen it. I wou...

Swagway
Swagway
Swagway Verified Representative

I see you have actually posted another new complaint regarding this same issue, yet still have not responded to me here. I would really appreciate the opportunity to help in a...

1.2
I liked
  • Unacceptable
I didn't like
  • Product is poor
  • Defective product
  • Customer service
#903794

Featured

Swagway Customer Service
Purchased an X1 on 5/17/2016 had to send it in for repairs on 7/8/2016. The middle joint connecting the two wheels snapped in half. I paid 100.00 to have it shipped, they charged me 90.00 for repair. When I called to challenge their decision the customer service...
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Swagway
Swagway
Swagway Verified Representative

Swagway apologizes you are unhappy with the free one year warranty against manufacturers defects. However a snapped metal frame is not considered a defect.Swagway has a stric...

1.0
I didn't like
  • Customer service
  • Product is poor
#888946
I send my swagway X1 to be repair on June 13 today is July 21 and still have not been able to get an answer. I even requested to speak to a supervisor, they said he would call within 72 hours and it has been 5 days and i have yet to receive a call from them. To how can...
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Swagway
Swagway
Swagway Verified Representative

We are still waiting to hear from you! I have checked the support@Swagway.com email and cannot find your communication. I also have not heard from you at satisfaction@swagway....

Swagway
Swagway
Swagway Verified Representative

I have not heard from you. We are still looking forward to the opportunity to get this issue solved as quickly and efficiently as possible. Please contact us at Satisfaction@s...

1.0
I liked
  • Unacceptable
I didn't like
  • Customer service
#886334
Bought a Swagway for my son for Christmas, broke within a few months (wouldn't charge). Sat around and then got around to returning the item. Had to pay for shipping to return a defective item (who does this anymore?) Received the "Fixed" board back. Wouldn't even...
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Swagway
Swagway
Swagway Verified Representative

I still have not heard from you! I look forward to getting this problem solved as quickly as possible! I hope your lack of response means the problem has been solved! However ...

Swagway
Swagway
Swagway Verified Representative

SwagTron™ (f.k.a. Swagway) has sent you a prepaid label for this repair. I truly apologize that your Swagway broke after you received it, rode it, and charged it. We have a ve...

I ordered my son a Swagway and we received it 1/6/16 it worked for 4 days. We returned it and I had to pay $75 for shipping which I felt was wrong. They received the item 01/26/16 they said that the mainboard and both sensor boards, tested and calibrated, scratched RW...
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Swagway
Swagway
Swagway Verified Representative

SwagTron™ (f.k.a. Swagway) has sent you a prepaid label for this repair. I truly apologize that your Swagway broke after you received it, rode it, and charged it. We have a ve...

Anonymous
Anonymous

Well, needless to say we finally got another SWAGWAY in good working condition. My son rarely rides it, which was a waste of money. Last night he finally pulled the charger ou...

1.0
#802749

Resolved

Hello again,Not sure what a Huckster is, but you received a working replacement in the same condition as the unit you shipped in. The offer still stands if you feel that the replacement was not in comparable condition, although chances are you actually received a unit...
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Swagway
Swagway
Swagway Verified Representative

I do want to apologize that your experience with Swagway was not a positive one! I am however glad we were able to resolve your issue in a satisfactory manner. Swagway is as o...

1.0
I didn't like
  • Defective product
  • Customer service
#797264