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We gave our son a swagtron x2 for Christmas and at first it was working fine. This morning he went to ride it and it just quit working out of nowhere. After looking at it closer it seems to be uneven where it comes together and looks like it coming apart. I will be...
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Anonymous
Anonymous

I just sent one back in the center where its only supposed to turn a little this one spun all the way an threw my daughter off. Now my sons when he goes to get on it it sputte...

Swagway
Swagway
Swagway Verified Representative

I apologize your Swagtron is not working as intended. Normally a calibration (instructions in the owners manual) fix most minor issues with our units. The unit can become un-...

1.0
#979828

Bought my unit Christmas 2015. Fire. Returned it and was promised a repair. They sent me an email after 4 months claiming that my unit "should have been delivered." Yep. It should have. But it wasn't. Twenty emails and a couple of phone calls later - NOTHING. Horrible....
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Anonymous
Anonymous

http://www.dailymail.co.uk/news/article-3363005/It-s-like-iPhone-explosions-TV-explosions-refrigerator-explosions-Owner-largest-hoverboard-company-defends-product-keeps-bursti...

Swagway
Swagway
Swagway Verified Representative

Hello, I am Stephen K., a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction...

#978085
Placed an order for an in stock hover board on 12/06, being assured it would arrive before Christmas. After several days, I had to call and check on the item not receiving an email regarding it's status and no replies to my online inquires. During the call I was told...
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Anonymous
Anonymous

Glad to hear that you got hold of someone responsible and have a fixed shipping date. I ordered on the same day as you, but still have absolutely no idea when and if my board ...

Anonymous
Anonymous

Same here, ordered on same date, called and was reassured delivery would be before Christmas. Turned out today it has not even shipped yet and customer service does not know w...

I ordered two boards -red and white-with two bags on December 12th Then ordered one black board with a bag December 13th One bag arrived yesterday (very prompt Shipping!!) and the black board is already on the way to arrive Tuesday!!! I also received notification that...
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Anonymous
Anonymous

Same *** for me. Guess I should have known the deal was too good to be true. Not happy to read that I am likely getting a used product...that is whenever they decide to deli...

Anonymous
Anonymous

I ordered on the 13th only the free bags have showed up, like you I'm worried if they're going to show up on time or even show up at all. So stressful

4.0
#975505
Swagway - Buyer Beware!
Swagway - Buyer Beware!
Swagway - Buyer Beware!
Swagway - Buyer Beware!
Swagway - Buyer Beware!
Swagway - Buyer Beware!
I bought a brand new (or so I thought) X2 on 12/8/16 straight off of the company website. It was a promo deal that included the board and bag. When I received the merchandise the ENTIRE CHASIS was scratched and there was a dirty shoe print on one of the foot pads. The...
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mrog0628
mrog0628

UPDATE: Approaching 30 days and still no refund. The product was shipped back via their RMA system and received by Swagway on 12-30-16. This is the absolute bar none worst exp...

Anonymous
Anonymous

I ordered mine and got everything fine

2.2
I liked
  • Ordering was fairly easy
I didn't like
  • Customer service
  • Poor product quality
  • Return policy
#974003
My hoverboard arrived damaged ( on a saturday) and had to waitill Mon to call customer service. I sat on the phone for 45 min waiting for a representitve. I was informed that I bave to submit a request for return via email ( and wait for APPROVAL) .... I have been...
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Anonymous
Anonymous

I have emailed and called. No response from swagtron. I bought my daughters on 12/6/16. Just opened it and it is used. Dirty footpads and scuffs/scratches all over unit. ...

Swagway
Swagway
Swagway Verified Representative

I still have not heard from you! Please contact me at satisfaction@swagtron.com and give Swagtron the opportunity to rectify the situation! #Swagtroncares

#973611
Horrible customer service. They sent me a broken unit, then never sent me postage to return so I paid to return it, never received my replacement, then when asked about it said that it was sent UPS so then they opened up an investigation, which I fully complied with...
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Swagway
Swagway
Swagway Verified Representative

I would appreciate an email sent to satisfaction@swagtron.com so that we can look into this situation! I apologize UPS lost your package and look forward to supplying a sensib...

Swagway
Swagway
Swagway Verified Representative

We cannot replace a unit without you contacting us! I really would like to assist you in this matter but will need you to contact me so I can fix this problem!

1.0
#955990
They keep sending emails that you cannot respond to and they will not contact you back about the situation and nobody answers the phone
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Swagway
Swagway
Swagway Verified Representative

I would GLADLY respond to your email sent to satisfaction@swagtron.com ! We do apologize if there has been issues with your Swagtron™ order or product!We respond to all email...

#927690
Hello, I am extremely frustrated and disappointed with Swagway company. For the past month I have been trying to contact them and return my hover board that my husband bought for my birthday. It is an extremely unsafe product they need to fix. I have sent at least 5...
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Swagway
Swagway
Swagway Verified Representative

Thank You for contacting us! I'm glad we were able to speak with you and rectify the situation!

Swagway
Swagway
Swagway Verified Representative

We are still trying to contact you!Please let us help you by answering us here or emailing satisfaction@swagway.com!

I didn't like
  • Customer service
  • Defective product
  • Dangerous
#914280
Swagway arrived broken,you can not speak with anyone reguarding returns. Cusromer service does not do anythi g and they refuse to give u a number to warranty replacement departme t everything is done though email which takes days. I ask repeatedly in ail for a numbe...
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Swagway
Swagway
Swagway Verified Representative

We are still here to assist you in this matter! Please give Swagtron™ the opportunity to rectify this situation! #swagtroncares

Swagway
Swagway
Swagway Verified Representative

We have not heard from you! I am making a good-faith effort to reach out to you and assist you with this issue. Please contact us at satisfaction@swagway.com