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Company sent two defective tires on two electric bikes. Cannot put air in back tires. Air plug on tire was installed incorrectly. Unable to put air in back tires. Company refuses to send two boxes so I can ship them back for repair. Are you kidding me Sagtron. I have...
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1.0
Product
I liked
  • Unacceptable
I didn't like
  • Defective product
#1202035
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Swagway - Broken Charger Slot

The charging slot broke and want charge and it happened a week ago.
4.9
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
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Warranty
Website
#1182730
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Swagway - Sagat on havorbord won't come on

Today flashed orange while charge the n beep took off charger an turned it on blue light blinks once an turned off wouldnt come on period what's the problem my name is Jessica birdwell #5733910037 5733913630
3.5
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
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Style and Design
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Warranty
Website
#1175719
Ok I bought a hover board for Xmas. No charger was in box called said you would send it. Well it never got sent. I bought a charger for it. It don't hold charge. You also charged me 2 warranty's. That has not got refunded. My childs Christmas was awful cause of you....
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1.0
#1166343
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Swagway hoverboard is locked by an app

Swagway hoverboard is locked by an app
Swagway hoverboard is locked by an app
I did not know about the app info and now my board is locked
4.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1123100
Swagway is a great example of a company who takes a customers money, sends out a defective/broken product and refuses to refund or even fix their defective/broken product. Based on my own experience Swagway will send the broken/defective product back to you after...
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Swagway
Swagway
Swagway Verified Representative

I am still waiting for your response and have not heard from you! I would still REALLY appreciate the opportunity to get this SOLVED! -Swagtron® support#SwagtronCares

Anonymous
Anonymous

Stephen, I have e-mail and phone records showing no one from swagway would return our request for help. I would welcome the opportunity for you to help us receive a full refu...

1.0
#1072521
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Impossible to return recalled swagway

I went through the process to register my swagway that was recalled and received confirmation in November 2016. Supposedly two weeks later I was going to receive the packaging to return the item for repair. In May 2017 I contacted the company and requested the materials again as they never arrived. Again I was told I would have it in two weeks. July 2017 and still no packaging or follow up!!!
1.4
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1070697
My son has not been rough on his board. He has ridden it outside twice and both times it started going crazy, beeping and throwing him off. I contacted Swagway after the week Christmas and they finally got back to me after several emails and told me to order a box from...
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Swagway
Swagway
Swagway Verified Representative

I still have not heard from you. I would really appreciate the opportunity to get this issue solved as quickly and as conveniently for you as possible! Please email me ar sati...

Swagway
Swagway
Swagway Verified Representative

We will GLADLY get that issue solved! Please email me at satisfaction@swagtron.com! I have a few probing questions, however, I believe this can be solved without a repair! Ple...

2.5
#1052051

Earlier this month I sent back 2 recalled hooverboards. Before sending these hooverboards back, I initially spoke to a customer service representative regarding options and opted to use the $200 coupon code/store credit to use toward the purchase of a newer model....
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Swagway
Swagway
Swagway Verified Representative

Thank You for the opportunity to address this issue! If you need further assistance Please contact us: email (support@Swagtron.com), by phone at 1-844-299-0625 (M-F 10AM-8:30...

Swagway
Swagway
Swagway Verified Representative

Unfortunately, neither coupons nor vouchers can be stacked at Swagtron.com. One voucher can only be used for one purchase at Swagtron.com Even if you purchase 2 Swagtron T1's ...

1.0
I didn't like
  • Deceptive practices
#1026336
With all the news about hover boards catching on fire I'm very scared. On the news there was a little girl who got killed because of a hover board that caught on fire. I have a family and multiple pets and I can't risk having a fire. I have a feeling that I won't be...
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Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

Swagtron.com offers refunds for all purchases within 30 days! Please contact WeCare@Swagtron.com so that we can process your return as quickly as possible! The Swagway X2 has...

#1022747