My son has not been rough on his board. He has ridden it outside twice and both times it started going crazy, beeping and throwing him off.
I contacted Swagway after the week Christmas and they finally got back to me after several emails and told me to order a box from their website to send it to them in. I replied that I couldn't find a spot on the website to do that. It was MARCH before someone finally replied saying they'd never gotten my board. DUH.
I said I didn't have a box and couldn't find somewhere to get one. Fast forward to the end of April and we finally got it sent for repair and they sent it back. He rode it for MAYBE 30 minutes and it's right back to doing the same exact thing. I've emailed customer service and they suggested recalibrating--didn't work.
I send a video of what it is going and no response. At this point I feel like I wasted $200 on my 7 year old's Christmas present. Fed.
Up. I'm attaching the video I sent customer service so maybe they will reply to this.
Product or Service Mentioned: Swagway X2 Hoverboard.