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I bought the Skagway X 1, after 1.5 month (Please notice just a bit longer over the qualified refund period) it's broken, I paid and sent in for repair, after 10 days, came back still defected. Then called again, mailed in again, after another half month, came back. Be...
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Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

All Swagway X1's purchased from an authorized retailer include a one year warranty against defects so you will not have to pay for repair unless the damage is caused by impact...

1.0
I didn't like
  • Poorest customer service
  • Quality of the merchandise
#986981
I purchased a swagway x2 for my son for christmas 2016. The board worked fine for about 4 days. On the 5th day of use it was acting funny battety light coming on not holding a charge it seemed ? So i let it charge for 3 hours got on myself and it started malfunctioning...
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Swagway
Swagway
Swagway Verified Representative

Hello, I am Stephen K., a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction...

2.5
#981996
I ordered 2 swagway x2 hoverboards as Christmas gifts. Like others have completed about, the owners manuals are so poorly written. It is impossible to read the manual and understand any of the steps to setting up or riding the Hoverboards. I have been trying to return...
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Swagway
Swagway
Swagway Verified Representative

Good Morning, Just following up, as I haven't heard from you. Please contact me at wecare@swagtron.com. I look forward to speaking with you.

Swagway
Swagway
Swagway Verified Representative

I apologize that Swagtron is experiencing extreme holiday volume and this is causing a delay in their normal prompt response times! As stated on the RMA form in generally take...

#981867
This swagway board is a huge disappointment. It worked for about 4 hours and then stopped. It will not charge, it beeps incessantly when turned on. I have emailed this company 3 time, called them 2 times (on hold for over 15 minutes) and then disconnected "due to their...
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Anonymous
Anonymous

I have had the exact same problem to the letter. I have purchased hundreds of items online and have never run across a company so unwilling to stand behind their product and ...

Swagway
Swagway
Swagway Verified Representative

Hello, I am Stephen K., a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction...

2.1
I liked
  • Website was user friendly and easy to order from
I didn't like
  • Customer service
  • Defective product
#981171
We gave our son a swagtron x2 for Christmas and at first it was working fine. This morning he went to ride it and it just quit working out of nowhere. After looking at it closer it seems to be uneven where it comes together and looks like it coming apart. I will be...
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Anonymous
Anonymous

I just sent one back in the center where its only supposed to turn a little this one spun all the way an threw my daughter off. Now my sons when he goes to get on it it sputte...

Swagway
Swagway
Swagway Verified Representative

I apologize your Swagtron is not working as intended. Normally a calibration (instructions in the owners manual) fix most minor issues with our units. The unit can become un-...

1.0
#979828

Bought my unit Christmas 2015. Fire. Returned it and was promised a repair. They sent me an email after 4 months claiming that my unit "should have been delivered." Yep. It should have. But it wasn't. Twenty emails and a couple of phone calls later - NOTHING. Horrible....
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Anonymous
Anonymous

http://www.dailymail.co.uk/news/article-3363005/It-s-like-iPhone-explosions-TV-explosions-refrigerator-explosions-Owner-largest-hoverboard-company-defends-product-keeps-bursti...

Swagway
Swagway
Swagway Verified Representative

Hello, I am Stephen K., a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction...

#978085

Resolved

Placed an order for an in stock hover board on 12/06, being assured it would arrive before Christmas. After several days, I had to call and check on the item not receiving an email regarding it's status and no replies to my online inquires. During the call I was told...
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Anonymous
Anonymous

Glad to hear that you got hold of someone responsible and have a fixed shipping date. I ordered on the same day as you, but still have absolutely no idea when and if my board ...

Anonymous
Anonymous

Same here, ordered on same date, called and was reassured delivery would be before Christmas. Turned out today it has not even shipped yet and customer service does not know w...

I ordered two boards -red and white-with two bags on December 12th Then ordered one black board with a bag December 13th One bag arrived yesterday (very prompt Shipping!!) and the black board is already on the way to arrive Tuesday!!! I also received notification that...
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Anonymous
Anonymous

Same *** for me. Guess I should have known the deal was too good to be true. Not happy to read that I am likely getting a used product...that is whenever they decide to deli...

Anonymous
Anonymous

I ordered on the 13th only the free bags have showed up, like you I'm worried if they're going to show up on time or even show up at all. So stressful

4.0
#975505
Swagway - Buyer Beware!
Swagway - Buyer Beware!
Swagway - Buyer Beware!
Swagway - Buyer Beware!
Swagway - Buyer Beware!
Swagway - Buyer Beware!
I bought a brand new (or so I thought) X2 on 12/8/16 straight off of the company website. It was a promo deal that included the board and bag. When I received the merchandise the ENTIRE CHASIS was scratched and there was a dirty shoe print on one of the foot pads. The...
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mrog0628
mrog0628

UPDATE: Approaching 30 days and still no refund. The product was shipped back via their RMA system and received by Swagway on 12-30-16. This is the absolute bar none worst exp...

Anonymous
Anonymous

I ordered mine and got everything fine

2.2
I liked
  • Ordering was fairly easy
I didn't like
  • Customer service
  • Return policy
  • Part of order lost
#974003
My hoverboard arrived damaged ( on a saturday) and had to waitill Mon to call customer service. I sat on the phone for 45 min waiting for a representitve. I was informed that I bave to submit a request for return via email ( and wait for APPROVAL) .... I have been...
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Anonymous
Anonymous

I have emailed and called. No response from swagtron. I bought my daughters on 12/6/16. Just opened it and it is used. Dirty footpads and scuffs/scratches all over unit. ...

Swagway
Swagway
Swagway Verified Representative

I still have not heard from you! Please contact me at satisfaction@swagtron.com and give Swagtron the opportunity to rectify the situation! #Swagtroncares

#973611