I bought a brand new (or so I thought) X2 on 12/8/16 straight off of the company website.It was a promo deal that included the board and bag.
When I received the merchandise the ENTIRE CHASIS was scratched and there was a dirty shoe print on one of the foot pads. The board bag still hasn't shown up on my door step either. This is a Christmas gift. Or should I say was a Christmas gift.
The only way to facilitate a return is to fill out an online RMA and hope/wait for someone to respond. In the meantime I emailed their customer support pictures of the board and my invoice. I was told they would try to speed up the RMA process. A week later and I have heard nothing.
No e-mails of any kind to acknowledge my issue. NOT A SINGLE ONE. Pass on this company. Horrible customer service and poor merchandise.
No wonder they caught on fire. Go with RAZR or another Vendor. I can speak from personal experience that our RAZR equipment has worked well and is both durable and of good quality. I will not do business with Swagtron again.
Lesson learned.BUYER BEWARE!
This person wrote the review because of bad quality of swagway x2 hoverboard from Swagway and attached photo s. Reviewer claimed that he or she lost $199 and wants Swagway to issue a full refund.
The most disappointing in user's experience was customer service, poor product quality, return policy and part of order lost. Author liked the most ordering was fairly easy. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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