filters
state:
Show
city:
Show
category:
Show
product:
Show
Swagway is a great example of a company who takes a customers money, sends out a defective/broken product and refuses to refund or even fix their defective/broken product. Based on my own experience Swagway will send the broken/defective product back to you after...
Read more
Anonymous
Anonymous

Stephen, I have e-mail and phone records showing no one from swagway would return our request for help. I would welcome the opportunity for you to help us receive a full refu...

Swagway
Swagway
Swagway Verified Representative

I would still appreciate the opportunity to assist you! I am assuming you have already received assistance through email (support@Swagtron.com), by phone at 1-844-299-0625 (M-...

1.0
#1072521
My son has not been rough on his board. He has ridden it outside twice and both times it started going crazy, beeping and throwing him off. I contacted Swagway after the week Christmas and they finally got back to me after several emails and told me to order a box from...
Read more
Swagway
Swagway
Swagway Verified Representative

I still have not heard from you. I would really appreciate the opportunity to get this issue solved as quickly and as conveniently for you as possible! Please email me ar sati...

Swagway
Swagway
Swagway Verified Representative

We will GLADLY get that issue solved! Please email me at satisfaction@swagtron.com! I have a few probing questions, however, I believe this can be solved without a repair! Ple...

2.5
#1052051
Earlier this month I sent back 2 recalled hooverboards. Before sending these hooverboards back, I initially spoke to a customer service representative regarding options and opted to use the $200 coupon code/store credit to use toward the purchase of a newer model....
Read more
Swagway
Swagway
Swagway Verified Representative

Thank You for the opportunity to address this issue! If you need further assistance Please contact us: email (support@Swagtron.com), by phone at 1-844-299-0625 (M-F 10AM-8:30...

Swagway
Swagway
Swagway Verified Representative

Unfortunately, neither coupons nor vouchers can be stacked at Swagtron.com. One voucher can only be used for one purchase at Swagtron.com Even if you purchase 2 Swagtron T1's ...

1.0
I didn't like
  • Deceptive practices
#1026336

Impossible to return recalled swagway

Swagway
#1070697
1.4
Details
I went through the process to register my swagway that was recalled and received confirmation in November 2016. Supposedly two weeks later I was going to receive the packaging to return the item for repair. In May 2017 I contacted the company and requested the materials again as they never arrived. Again I was told I would have it in two weeks. July 2017 and still no packaging or follow up!!!
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
With all the news about hover boards catching on fire I'm very scared. On the news there was a little girl who got killed because of a hover board that caught on fire. I have a family and multiple pets and I can't risk having a fire. I have a feeling that I won't be...
Read more
Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

Swagtron.com offers refunds for all purchases within 30 days! Please contact WeCare@Swagtron.com so that we can process your return as quickly as possible! The Swagway X2 has...

#1022747
I ordered a board for my grandson on march 2nd. When I ordered the board I was careful to check all shipping times. The longest time to any destination was 4 days only 2 to mine. I received the bag as described but no board. I reached out the next day and they said my...
Read more
Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.0
#1021126
Incredibly disappointed with Swagtron handling of the recall and follow up service. Original unit was purchased as a gift for a child in another state. This unit was part of the recall so, we opted to pay more money and get an upgraded unit. Took a while to get the new...
Read more
Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

2.0
I didn't like
  • Poorest customer service
  • Defective product
#1020797
We purchased a Swagway X1 for my son back in Nov of 2015. Things started going wrong with it around July so I registered for the recall so I could send it back in and get everything fixed on it. It took almost a month to get the packaging. They received our board in...
Read more
Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

Good Morning, Just following up, as I haven't heard from you. Please contact me at wecare@swagtron.com. I look forward to speaking with you.

1.0
#1001732
Called Swagway in Aug to get recall process started for my son's Swagway unit. It's now Jan 2017 and nothing. No box, no return, no phone calls. We should start a class action lawsuit. This company is fraudulent and has made customers keep products that have battery,...
Read more
Anonymous
Anonymous

I have also received the same non-service from Swagtron (formerly Swagway).On 9/9/2016, after learning of the recall, I completed the online recall form for two X1's to have t...

Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

1.0
#992143
I purchased a hoverboard from them on their website in Nov 2015 for Christmas for my daughter. There was a voluntary recall issued in August 2016 of which I immediately applied for. It took them until November 2016 after much yelling by me to issue my RMA number. I...
Read more
Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

Good Morning, Just following up, as I haven't heard from you. Please contact me at wecare@swagtron.com. I look forward to speaking with you.

#992074
Purchased refurbished X1. My son opened the box and got on the unit and rode it for 2 minutes, then the unit started flashing low battery, which would be expected. We charged it for two hours and the charger from the beginning stayed green. The unit would not turn on....
Read more
Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

Good Morning, Just following up, as I haven't heard from you. Please contact me at wecare@swagtron.com. I look forward to speaking with you.

#990178