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My son has not been rough on his board. He has ridden it outside twice and both times it started going crazy, beeping and throwing him off. I contacted Swagway after the week Christmas and they finally got back to me after several emails and told me to order a box from...
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Swagway
Swagway
Swagway Verified Representative

I still have not heard from you. I would really appreciate the opportunity to get this issue solved as quickly and as conveniently for you as possible! Please email me ar sati...

Swagway
Swagway
Swagway Verified Representative

We will GLADLY get that issue solved! Please email me at satisfaction@swagtron.com! I have a few probing questions, however, I believe this can be solved without a repair! Ple...

2.5
#1052051
Earlier this month I sent back 2 recalled hooverboards. Before sending these hooverboards back, I initially spoke to a customer service representative regarding options and opted to use the $200 coupon code/store credit to use toward the purchase of a newer model....
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Swagway
Swagway
Swagway Verified Representative

Thank You for the opportunity to address this issue! If you need further assistance Please contact us: email (support@Swagtron.com), by phone at 1-844-299-0625 (M-F 10AM-8:30...

Swagway
Swagway
Swagway Verified Representative

Unfortunately, neither coupons nor vouchers can be stacked at Swagtron.com. One voucher can only be used for one purchase at Swagtron.com Even if you purchase 2 Swagtron T1's ...

1.0
I didn't like
  • Deceptive practices
#1026336
With all the news about hover boards catching on fire I'm very scared. On the news there was a little girl who got killed because of a hover board that caught on fire. I have a family and multiple pets and I can't risk having a fire. I have a feeling that I won't be...
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Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

Swagtron.com offers refunds for all purchases within 30 days! Please contact WeCare@Swagtron.com so that we can process your return as quickly as possible! The Swagway X2 has...

#1022747
I ordered a board for my grandson on march 2nd. When I ordered the board I was careful to check all shipping times. The longest time to any destination was 4 days only 2 to mine. I received the bag as described but no board. I reached out the next day and they said my...
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Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.0
#1021126
Incredibly disappointed with Swagtron handling of the recall and follow up service. Original unit was purchased as a gift for a child in another state. This unit was part of the recall so, we opted to pay more money and get an upgraded unit. Took a while to get the new...
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Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

2.0
I didn't like
  • Defective product
  • Poorest customer service
#1020797
We purchased a Swagway X1 for my son back in Nov of 2015. Things started going wrong with it around July so I registered for the recall so I could send it back in and get everything fixed on it. It took almost a month to get the packaging. They received our board in...
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Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

Good Morning, Just following up, as I haven't heard from you. Please contact me at wecare@swagtron.com. I look forward to speaking with you.

1.0
#1001732
Called Swagway in Aug to get recall process started for my son's Swagway unit. It's now Jan 2017 and nothing. No box, no return, no phone calls. We should start a class action lawsuit. This company is fraudulent and has made customers keep products that have battery,...
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Anonymous
Anonymous

I have also received the same non-service from Swagtron (formerly Swagway).On 9/9/2016, after learning of the recall, I completed the online recall form for two X1's to have t...

Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

1.0
#992143
I purchased a hoverboard from them on their website in Nov 2015 for Christmas for my daughter. There was a voluntary recall issued in August 2016 of which I immediately applied for. It took them until November 2016 after much yelling by me to issue my RMA number. I...
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Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

Good Morning, Just following up, as I haven't heard from you. Please contact me at wecare@swagtron.com. I look forward to speaking with you.

#992074
Purchased refurbished X1. My son opened the box and got on the unit and rode it for 2 minutes, then the unit started flashing low battery, which would be expected. We charged it for two hours and the charger from the beginning stayed green. The unit would not turn on....
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Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

Good Morning, Just following up, as I haven't heard from you. Please contact me at wecare@swagtron.com. I look forward to speaking with you.

#990178
I bought the Skagway X 1, after 1.5 month (Please notice just a bit longer over the qualified refund period) it's broken, I paid and sent in for repair, after 10 days, came back still defected. Then called again, mailed in again, after another half month, came back. Be...
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Swagway
Swagway
Swagway Verified Representative

We have not heard from you! Please give us the opportunity to address this issue! Please email satisfaction@swagtron.com #SwgatronCares

Swagway
Swagway
Swagway Verified Representative

All Swagway X1's purchased from an authorized retailer include a one year warranty against defects so you will not have to pay for repair unless the damage is caused by impact...

1.0
I didn't like
  • Quality of the merchandise
  • Poorest customer service
#986981